What information do we collect?
The Good Vitamin Co. collects information from you when you fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name or e-mail address. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
How do we protect your information?
The Good Vitamin Co. implements a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
Do we disclose any information to outside parties?
The Good Vitamin Co. does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. However this does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect The Good Vitamin Co. or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
This policy was last modified on 24/08/2016.
115 Khyber Pass Road
0800 227 3669
- We offer free shipping within New Zealand on orders over $200.00NZD.
- All orders placed before 1pm Mon-Fri (also on Saturday with extra charge) will leave same day from our warehouse.
- Outside of business hours, during public holidays and weekends we will be unable to ship your order, as courier companies do not operate.
- We are unable to deliver to PO BOXES. Please use physical address details. This includes a company name if you are getting it sent to a work address.
- All orders paid by bank deposit will be processed and shipped the day funds clear in our bank accounts. This usually takes up to two working days.
- For bulk orders, please contact us to enquire about the shipping rates.
We use Courier Post for the majority of our shipping within New Zealand.
Please email us if you require your tracking number.
No matter where you are in the world, we are able to ship directly to you. Please enquire with us to find out the delivery fees to your country. Note that The Good Vitamin Co. is not responsible for any customs taxes or duty in your country.
RETURNS AND REFUNDS
The Good Vitamin Co. Returns Policy
7 Day Rule
You may return any unopened item* that is still in its original packaging to The Good Vitamin Co. within SEVEN days of receipt of your order (as recorded by the courier) for an exchange for another product or, under special circumstances, a full refund. We can process returns and refunds only for items purchased from The Good Vitamin Co. Please contact us first to receive your special Return Code.
Please note: Refunds will not be processed without the return code. Please ensure goods for exchange arrive in "as new" condition, items that cannot be resold will not be exchanged.
We will meet all our obligations under the Consumer Guarantees Act. Items that are returned more than SEVEN days after delivery and/or are unable to be resold as new cannot be exchanged or refunded. We cannot accept items for exchange that are returned after SEVEN days. Please note that we are not obligated to refund items unless they are defective or damaged.
Refund of Shipping Costs
Please note we will only refund shipping costs if the return is a result of our error. A full refund will be given in this instance. If you are returning because item is no longer required, or ordered in error, the shipping fee is non refundable and you may be asked to pay the re-shipping fee
Terms and Conditions
Copyrights and Restrictions of Use
All the content included on this web site, including all the text, graphics, photographs, logos, icons, buttons and images ("Content"), is the property of The Good Vitamin Co Ltd and protected by New Zealand and international copyright laws. The compilation, collection, selection, arrangement, assembly, and coordination of all Content available on this web site is the exclusive property of The Good Vitamin Co Ltd and protected by New Zealand and international copyright laws.
All Content on this web site may only be used by you for personal shopping and information gathering. You may make copies of selected portions of the Content, provided that such copies are made only for your personal use and only if you maintain any proprietary notices contained in such Content. Any other use of the Content, including but not limited to, the reproduction, modification, distribution, transmission, republication or display for any other purposes is strictly prohibited.
The Good Vitamin Co. Ltd, thegoodvitaminco.co.nz and other graphics, logos, and service names used on this web site The Good Vitamin Co Ltd trademarks may not be used in connection with any third-party products or services or in any manner that disparages or discredits The Good Vitamin Co.
The Good Vitamin Co. web site includes content provided by third parties and users. For such content, The Good Vitamin Co. is a distributor and not a publisher. Any opinions, advice, statements, services, offers, or other information expressed or made available by third parties (including merchants and licensors) are those of the respective authors or distributors of such content and not of The Good Vitamin Co. or its affiliates, officers, directors, employees, or agents. There are no warranties made as to the completeness, accuracy, currency, or reliability of information published by The Good Vitamin Co Ltd
The Good Vitamin Co Ltd does not warrant that information, services, and products contained in this web site will satisfy your requirements or that it is without defect or error.
You acknowledge, by your use of this web site, that your use of this web site is at your sole risk, that you assume full responsibility for all risk associated with any of your use of this web site, including responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this web site.
If any provision of this Agreement is held to be illegal or unenforceable, then such section shall be eliminated or limited to the minimum extent necessary and the remainder (including any revised portion of the agreement) shall remain and have full force and effect.
Terms and Conditions
The sale of all products and services from The Good Vitamin Co Ltd Internet site are subject to the following terms and conditions:
- Every effort will be made to supply you with your order, however, we do not accept liability should we decline an order or fail to supply due to unforeseen circumstances.
- The Good Vitamin Co Ltd guarantees the protection of your credit card information. You will not be held liable if unauthorized charges are made to your account through no fault of your own as a direct result of shopping at The Good Vitamin Co Ltd.
- By placing an order through The Good Vitamin Co Ltd website you agree to receive newsletters promoting products and services from The Good Vitamin Co Ltd. Should you not wish to continue to receive these newsletters you can unsubscribe at any time by using the unsubscribe link the end of the newsletter.
- The Good Vitamin Co Ltd guarantees that we will never share, sell, disseminate in any form whatsoever any of the information that we collect from you during and beyond the course of our relationship. This excludes information that is required by law to be provided.
Changes and Applicable Law
We reserve the right to make changes to our web site and the policies and conditions that govern the use of our web site at any time. We encourage you to review the web site and these terms regularly for any updates or changes. Your continued access or use of our web site shall be deemed your acceptance of these changes and the reasonableness of these standards for notice of changes. Use of The Good Vitamin Co Ltd web site and purchases of products from The Good Vitamin Co Ltd shall be governed by and construed in accordance with the laws of the New Zealand, without giving effect to its conflict of law provisions. You agree that any legal action or proceeding between you and The Good Vitamin Co Ltd shall be brought exclusively in New Zealand court.
The Good Vitamin Co Ltd accept payment by a number of convenient options - to suit you. The details are presented as you proceed through the 'check out' when purchasing online. By Credit card - Visa, MasterCard and PayPal. Please use your order number as your reference.
If you have any queries, please feel free to contact us.